Return & Refund Policy

If the issue arises from the quality of the product or an error on our part in sending the wrong item, we will cover the shipping costs. However, if the customer selects the incorrect product or simply decides they do not like it, we are unable to bear the shipping expenses. He or she can request a return within 15 days of receipt of the goods for non-durable products, with the condition that the product is in its original packaging and shows no signs of use.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact your sales manager. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. The customer will cover All return shipping costs unless there is a quality issue. You can always contact us for any return questions at Support@cheersdrop.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. If the product comes with issues, please contact your sales manager, we will send you the return label and will resend you the right product. For the wrong product, we will cover the return shipping fee.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time (about 3-5 business days) for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us.